Term of use

The terms "we", "us" and "Company" refers to www.atieurope.net, its affiliates and/or their respective suppliers and providers ("Alawour Trade International"), and "you" refers to the customer booking a reservation through us directly through this website, or indirectly any of our affiliates whom we provide services. All reservations you book through us are subject to the following terms, conditions and notices as they exist at the time reservation is made (held). We reserve the right to change these terms, conditions and notices and you acknowledge, accept and agree to be bound by the terms, conditions and notices that are in effect at the time of your use of this website and its facilities.

Personal And Noncommercial Use Limitation

This website is for your personal and noncommercial use. The content and information on this website (including, without limitation, price and availability of travel services) etc., as well as the infrastructure used to provide such content and information, is proprietary to Alawour Trade International. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. In addition, whether or not you have a commercial purpose, you agree not to:

  • access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Alawour Trade International;
  • violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
  • take any action that imposes, or may impose, in the discretion of Alawour Trade International, an unreasonable or disproportionately large load on the infrastructure; or
  • deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Alawour Trade International.

Copyright Notice

All contents of this website are copyrighted property of Alawour Trade International, its suppliers and third parties providers . All rights are reserved.

Trademark Notice

Alawour Trade International logo are intellectual property whose trademarks in the Czech Republic and/or other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Indemnification

You agree to indemnify and hold harmless Alawour Trade International, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any and all claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

    • you or on your behalf in excess of the liability described above; or
    • by third parties as a result of:
      • your breach of of using the website for your sole use or the documents referenced herein;
      • your violation of any law or the rights of a third party; or
      • your use of this website.

No Unlawful Or Prohibited Use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Terms, Conditions And Warranties

Hotel Transactions

You agree that your credit card will be charged for the full cost of your reservation upon submitting your reservation request. The tax

You undertake that the details Provided while using this website are correct in particular that the credit or debit card being used is personally owned and that there are sufficient funds to cover the cost of the product or service being purchased. If there are any changes to the details supplied to us by you it is your responsibility to inform www.atieurope.net via our web form or by contacting our Customer Services as soon as possible.

We are not the vendor collecting and/or remitting the collected tax fee to the applicable tax authorities. The vendors bill include all applicable taxes whose payments are made accordingly. We are not a co-vendor associated with the vendor with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate vary greatly by location. Our actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc., in effect at the time of the actual use of the hotel or its services by you.

You may cancel or change your prepaid reservation, but you will be charged for the cancellation or change fee indicated on the reservation order form. In addition, if you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel, you will be subject to a charge of 10% service fees. See the hotel description for the cancellation policy period for each hotel. You agree to pay any cancellation or change fee that you incur. In some cases, hotels do not permit changes to or cancellations of reservations after they are made, generally for stays during holiday periods or special events. You will be notified before the reservation order is completed and your credit card is charged if a reservation is non-refundable or non-changeable. You agree to abide by the terms and conditions imposed with respect to any conditions imposed with respect to any completed reservation order for a hotel stay as specified on the reservation order form.

Applicable Cancellation or change fee are suitably incorporated in the Reservation Order Form.

Prices stated are on per room, per night basis and include hotel taxes unless otherwise stated. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described. Unless otherwise stated, breakfast, is included. Star ratings may differ according to the country where the hotel is located and are out of the control of Alawour Trade International. Please note that all ratings shown on the website are Alawour Trade International ratings and not official ratings. Therefore Alawour Trade International cannot be held responsible for any misconceptions relating to star ratings.

In the unlikely event of the supplier cancelling or amending your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the supplier be unable to fulfill your hotel reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all money paid. In cases where the supplier is unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.

Travel Destinations

Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation shall not be the responsibility of Alawour Trade International in whatsoever way. It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a minimum period of six months from the date of arrival into that country. Neither Alawour Trade International nor any of its affiliates shall accept any responsibility if you should be denied boarding or deported due to non-fulfillment of the above.

Modification Of These Terms And Conditions

Alawour Trade International reserves the right to change the terms, conditions, and notices under which this website is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of Alawour Trade International website and facilities.

General

Alawour Trade International does not make any warranty that this website is free from infection by viruses or anything else that has contaminating or destructive properties.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Alawour Trade International as a result of this agreement or use of this website.

This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between the customer and Alawour Trade International with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Alawour Trade International with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.

Use of Alawour Trade International Website

The Alawour Trade International website is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers or business partners/clients, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this website (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this website by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this website is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of this website may result in you being denied access to such facilities.

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Alawour Trade International debiting your account for any costs Alawour Trade International incurs as a result of such violation.

Currency Converter

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Alawour Trade International does not warrant or guarantee such accuracy. When using this information for any financial purpose, Alawour Trade International advises the customer to consult a qualified professional to verify the accuracy of the currency rates. Alawour Trade International does not authorize the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

Refund

The refundable amount to be paid by us will be in accordance with the rules within this article only on the basis of the amount and the currency entered in the ticket. The refundable amount to be credited to the credit card account of the card owner can vary from the originally debited amount by the credit card company for the ticket due to differences in rates of currency conversion. Such variations do not entitle the recipient of the refund to claim against us. Some reservations are NON REFUNDABLE and in such cases NO REFUNDS will be entertained whatsoever, This is clearly stated under the fare rules and the same would apply to such transactions.

Amendments and Modifications

  • Amendments and modifications will be subject to the terms and conditions of the suppliers and would attract a amendment / modification charge and in some cases Amendments and Modifications might not be possible.

Travel Formalities

Passengers are responsible for obtaining all required travel documents, visas and permits, and for complying with the laws, regulations, orders, demands and travel requirements of countries of origin, destination or transit. Passengers alone are fully liable for, and Alawour Trade International disclaims any responsibility for the consequences of the Passengers' failure to obtain any required travel document, visa or permit, or to comply with applicable laws, regulations, and orders and travel requirements. When required, the Passenger is expected to voluntarily submit himself and his Baggage for inspection by customs or other government or airport authorities, and for security checks. Alawour Trade International will not be liable to the Passenger for any loss or damage sustained by the Passenger in course of such inspection or checks or through his failure to comply with these requirements.

Hotels and other services terms and conditions.

  • The voucher covers only those services specified on the voucher. Therefore all extras are to be paid by the client directly to the service provider
  • The customer/beneficiary, on whose name the voucher has been issued, is advised to be aware and familiarize him/herself with the terms and conditions that govern this booking.
  • The customer is requested to be sure on the correctness of the services which are selected and the data which are entered as the same will be passed on to the service provider and will be reflected on the voucher. Any amendment thereafter will be subject to the cancellation and amendment policies stated during the booking
  • Any special requests such as connecting rooms, rooms on the same floor etc are always subject to availability upon check in.
  • Alawour Trade International  is only an agent who facilitates the booking between the customer and service provider shall in no way be  held responsible for any lapse on the part of its supplier / service provider for any unfortunate incident that may occur during the customer’s / beneficiary’s and their family member’s travel and stay
  • The customer / beneficiary to declare the actual age of the children accompanying at the time of booking. Alawour Trade International shall in no way be responsible for any problems that might arise upon and during travel, related to the children’s accommodation / extra beds and their age etc, if not specified on the voucher.
  • Check in time for hotels worldwide is 14:00 HRS and Check Out time is 12:00 HRS normally, however this policy may vary from hotel to hotel and the customer is requested to review this information at the time of booking. Any request for early check in / late checkout is subject to availability and payable at the hotel directly, for guaranteed service we recommend you to also book the pre/post night on our system.
  • Each customer is advised to purchase travel insurance so as to protect themselves and their respective families of any unfortunate travel incidents, Alawour Trade International will not take any responsibility of such incidents.  
  • Customer must educate themselves on the travel documents and visa requirements pertained to their travel from the respective embassies and Alawour Trade International shall in no way be responsible for denied boarding or entry due to improper documents and visas.  

Amendment, Cancellation & Refund Policies

  • For any amendments Alawour Trade International will levy a charge based on the amendment penalties of our supplier / service provider. Amendments are strictly subject to availability and if new requested dates are not available then the customer is obliged to rebook the service on next available date or cancel the booking with the necessary cancellation penalties.
  • For any cancellations Alawour Trade International will might levy a charge of 10 % on the total amount refunded as the refund  processing service charge. This charge is in addition to the supplier / service provider’s cancellation penalties.
  • Refund amount will be transferred back to the same credit card which was used for paying the particular service.
  • The refund process would generally take 45 to 60 working days
  • There will be no refund on partially utilized bookings
  • There will be charges on no shows or cancellations in accordance with the cancellation policy of the booked service.
  • Bookings made during fairs, special events, festivals, and trade shows are non-refundable